NYC Bill Will Allow Tracking of 311 Complaints


Legislation introduced to the City Council on Thursday would allow 311 callers to track the status of their complaints, regardless whether they were submitted by phone, website, social media or mobile app.

Councilman James Vacca, the chair of the Technology Committee who sponsored the bill, said current callers can only monitor their request if it was made through the 311 app.

“311 sits on the pulse of our entire city,” said Vacca, a Bronx Democrat. “Enhancing 311 accountability improves services for millions of New Yorkers.”