With rising complaints by seniors and the disabled about tardy Access-A-Ride services, a Brooklyn lawmaker is calling on the MTA to allow them to use ridesharing services such as Uber, Lyft, and Gett. The MTA would then reimburse the private companies.
Councilman David Greenfield said that his office receives “frequent” complaints of missed medical appointments and family engagements because of poor service.
According to a 2015 audit, Access-A-Ride drivers are frequently late and even regularly simply not show up. Customers were left stranded over 31,000 times in 2015 alone.