The Israel Postal Company received a stinging missive from State Comptroller Yosef Shapira’s office on Tuesday.
In a report on the service’s performance, the comptroller noted that it loses 13 percent of all letters or packages, while many others are delivered only after significant delays.
Recent efforts to make the service more efficient and up-to-date have yielded dismal results, as at the same time postal rates have risen by 50 percent for private citizens and small businesses. Installation of large screens showing promotional videos have not improved operations either.
The deputy CEO has acknowledged what he called was a “systemic service failure.”