Gov. Chris Christie made a special trip to help a New Jersey teen replace a damaged driver’s permit after his mother pleaded for help on his monthly “Ask the Governor” radio show.
Christie escorted 17-year-old Isaac Pilato and his mother Stacey to the state Motor Vehicle Commission office in South Plainfield Thursday. The mother had called into Christie’s show Wednesday night and told the governor that she has had no luck replacing the permit that got damaged in the wash when her son left it in his jeans.
She told the governor she went to five MVC locations and couldn’t get a replacement.
Christie initially joked he should have the MVC commissioner deliver the permit. But then the governor decided to go.
“We may actually get some action here,” he said.
At the DMV office, Christie announced that DMV employees are now required to undergo customer service training. He says the change came after hearing anecdotes that customers were frustrated with service.
Currently, new workers are required to get customer service training. Christie is requiring all workers to get training, including phone etiquette, annually.