A.G. Schneiderman: NYers May Submit Internet Speed Data as Part of Internet Provider Probe

NEW YORK -

Attorney General Eric T. Schneiderman announced the launch of an online form where New Yorkers can test and then submit data on the internet speeds they get at home.

In October, the Attorney General sent letters to major internet providers, requesting documents related to whether the internet speeds they advertise are actually what households are receiving. The new online test allows consumers to discover whether the advertised speeds are accurate.

“New Yorkers should get the internet speeds they pay for. Too many of us may be paying for one thing, and getting another,” Schneiderman said. Once the online test has been taken, consumers can submit a screenshot of the results to the Attorney General’s office.

“Internet speeds can vary considerably, and consumers do not always get the ‘blazingly fast’ internet speeds they are paying for,” said Chuck Bell, Programs Director for Consumers Union. “We have heard from dozens of customers in New York who are concerned that they are not getting the internet speeds promised by internet providers. We therefore welcome and applaud Attorney General Schneiderman’s statewide investigation to ensure consumers are getting the full benefit of what they are paying for.”

The letters sent to internet providers in October asked the companies to provide documents related to the breakdown of which customers are receiving different levels of services, disclosures made to actual or potential broadband customers concerning actual or expected speeds, and other documents related to speeds and interconnection agreements.