New York officials are investigating an energy company after a spike in complaints from customers over higher-than-expected bills.
Ambit Energy, based in Dallas, is an energy services company that supplies electricity and natural gas. Consumers can choose to get their energy from their own utility or companies like Ambit.
About one in five complaints against energy services companies filed this year have been against Ambit, Department of Public Service CEO Audrey Zibelman said Monday. The company is considered to be the largest direct-sales energy company in the country.
The agency also has concerns about Ambit’s practice of moving people onto plans that had significantly higher rates.