311 Customer Service Hotline Has Record Year


New York City’s 311 customer service hotline had its busiest year ever in 2014, Mayor Bill de Blasio trumpeted on Thursday.

More than 28 million people contacted the hotline, surpassing the previous high, set in 2011, by 14 percent.

New Yorkers can use the number to get information on a wide range of city services and issues, such as reporting a lack of heat, enrolling in pre-kindergarten and checking on alternate side of the street parking regulations. Most customers call 311 but the service can also be accessed online or by texting.