New Yorkers who call 311 to report quality-of-life violations will now get a call back from police asking if the problem was handled to their satisfaction.
The NYPD issued an order last month making it clear the department believes a little customer service could go a long way to improve community relations.
The monitoring of 311 complaints “plays a vital role to the department’s mission of improving quality of life for the communities it serves,” said the memo.
Police will contact 311 callers within one business day to ask if the police response solved the problem, each precinct’s special operations lieutenant will ensure. For repeat complaints defined as at least five calls about the same condition within four weeks, callers will get a personal visit from a precinct officer.
Monthly audits will also be conducted, with at least 15 callers polled about their experience with the officer who originally contacted them.
A police source told the Daily News that the “quality-of-life callback program” was an idea under discussion before Eric Garner’s July 17 death, but it was implemented in its wake.,