Sprint’s 30-Day Satisfaction Guarantee Follows T-Mobile Test Drive

Sprint Corp. used a Chicago network showcase to offer new customers a 30-day satisfaction guarantee and announce that its clearer HD Voice service has launched nationally.

The “risk-free trial” requires customers to sign up for Sprint service but provides a refund, including the cost of the device, service charges and activation fees, for customers who aren’t satisfied in the first 30 days.

Its launch comes after T-Mobile US Inc. announced a seven-day free trial last week. T-Mobile is providing a free Apple iPhone 5S to consumers who will provide a credit-card number. It doesn’t charge the card if the customer returns the phone to a T-Mobile store after seven days.

Sprint’s satisfaction guarantee is available beginning Friday to new customers and some business accounts getting new lines. Existing customers can get the trial on new lines as well.

Like T-Mobile, Sprint said the idea of the trial is to allow consumers to experience its network without risk.

HD Voice is a technology that makes cellular calls clearer for users when both parties are on the same network and have it available on their devices.

Sprint said 16 million of its subscribers have HD Voice phones. These devices handle a wider range of octaves of sound and use noise-canceling technology.

In other announcements at the Chicago event, Sprint said it broadened the reach of its faster LTE, or Long Term Evolution, service to 28 markets and its fastest wireless data service, called Sprint Spark, in three.

This article appeared in print in the June 24th, 2014 edition of Hamodia.