United Parcel Service Co. on Thursday reported net income of $1.25 per share in the final three months of 2103, compared with adjusted profit of $1.32 per share a year earlier. Revenue rose 2.8 percent to $14.9 billion, short of Wall Street’s forecast of $15.2 billion.
The company announced two weeks ago that earnings would fall short of expectations because of higher costs to handle a crush of year-end shipments that crested several days later than the company had expected. UPS had to hire an extra 30,000 seasonal workers to handle the rush. It says bad weather in December was also a factor.
For all of 2013, UPS earned $4.37 billion, or $4.61 per share. Adjusted for special items, UPS earned $4.57 per share, compared with $4.53 per share in 2012.
The company said that it expects full-year 2014 adjusted earnings between $5.05 and $5.30 per share. The 11 percent to 16 percent increase over 2013 adjusted earnings is in line with UPS’s long-term growth target of 10 percent to 15 percent. Analysts forecast earnings of $5.29 per share.
UPS was undone in December by a big increase in online shopping and a crush of last-minute orders by shoppers who jumped on offers of free shipping until the final days before Dec. 25. An unusually late Thanksgiving added to UPS’s challenge by shrinking the traditional shopping-and-shipping season by several days.
“The increased volume put a strain on our network, causing delays. In response, UPS deployed additional people and equipment, placing a greater emphasis on service than cost,” said UPS CEO Scott Davis, in a statement.
The peak delivery day, Dec. 23, brought more than 31 million packages — a 13 percent increase over 2012’s busiest day and 7.5 percent more than UPS had expected.
UPS had planned to hire 55,000 seasonal workers, the same as in 2012, but had to add another 30,000, a significant unexpected cost.
Analysts expect that UPS will make changes for next year-end shopping season, including higher charges for last-minute deliveries to avoid the same kind of last-minute crush.