Passengers whose El Al flight to Thailand was canceled on short notice last winter are seeking compensation totalling 98.5 million shekels in a class-action suit filed on Sunday at the Tel Aviv District Court, Globes reported.
According to the suit, the hundreds of passengers, after a delay of seven hours on the plane, were informed the flight was being canceled due to a technical problem.
The plaintiffs also claim that El Al did not comply with the Aviation Services Law, which provides that passengers should be offered assistance and compensated for canceled flights.
The claim says, “Despite everything, the passengers were not provided with food, drink, two telephone calls and the ability to send faxes or emails, as required by law.” The class-action suit is demanding 3,000 shekels in compensation for each passenger.
The suit claims at least 10 El Al flights with 350 passengers are canceled or delayed each month. In addition, El Al refuses to fly 150 people per month since the law was enacted nine months ago.
The suit calculates that compensating 500 people per month over the past nine months at NIS 3,000 per person amounts to NIS 98.5 million.