State officials report 24 insurers have paid more than 270,000 New York claims since Superstorm Sandy damaged parts of Long Island, New York City and its suburbs last fall.
The Department of Financial Services says those companies, which account for most of the affected homeowner, auto and business policies, have received almost 390,000 claims and have closed more than 68,000 without paying as of Feb. 15.
The average time from claims report to inspection ranges from three days for Arch Insurance Group, with 242 commercial claims, to 20 days for State Farm with 55,592 claims.
The report Thursday cites 2,478 consumer complaints. The department has directed three insurers with complaint rates near 2 percent to explain them.