Israel’s recently expanded and renovated Ben Gurion International Airport may be the pride of the country’s transportation system, but it ranked an unimpressive 100th out of 395 airports in a new worldwide survey, Globes reported on Wednesday.
However, the rating was made not on the basis of expert assessments, but compiled from 12.1 million passenger reviews in the Skytrax Airport Awards 2013.
The Israel Airport’s Authority was not hanging its head. It issued a statement saying: “Terminal 3 is at the forefront of technology in the world in terms of security checks and passenger service. For five years, Ben Gurion Airport has been rated outstanding in quality of service and passenger satisfaction surveys by Airports Council International (ACI), which has 1,643 members in 178 countries Ben Gurion Airport is ranked in first and third place in in ACI’s satisfaction survey of 190 airports.”
Singapore’s Changi Airport, which handles 50 million passengers a year, was ranked in first place, for the first time since 2010. It was followed by Seoul’s
Incheon International Airport, Amsterdam’s Schiphol Airport, Hong Kong International Airport, and Beijing Capital International Airport. Cincinnati/Northern Kentucky International Airport is the top ranked U.S. airport, in 30th place.
The awards are based on questionnaires completed by air travelers of 108 different nationalities during the nine-month survey period in 2012 and 2013.
This established industry survey is independent, and evaluates traveler experiences across 39 different airport service and product key performance indicators.